Legal · Last updated October 16, 2026

Refunds & cancellation

Short version. Playing Bantasy is free; you never have to pay. If you do subscribe, buy a 7-day membership pass or buy a Bantasy Bucks top-up, here's exactly how billing, cancellation and refunds work. None of this limits your rights under the Australian Consumer Law.

Subscriptions

How you're billed. Subscriptions (Membership, and the plans that include it) are billed in advance, in the currency shown at checkout (Australian dollars or pounds sterling, depending on your region), and renew automatically (monthly plans each month, annual plans each year) at the price shown on the Pricing page, until you cancel.
How to cancel. Cancel anytime from the app's settings, or email admin@bantasy.co. Cancelling stops the next renewal.
What happens when you cancel. You keep your paid features until the end of the period you've already paid for, then your account moves to the free plan. We don't charge you again after you cancel.
Refunds. Subscription fees already charged are generally non-refundable, including for partial periods after a cancellation. We'll always provide a refund or other remedy where the Australian Consumer Law requires it, for example if a paid feature isn't delivered as described.
Price changes. If we change a subscription price, we'll tell you before it applies to a renewal, so you can cancel first if you don't want to continue.

The 7-day membership pass

Where offered, you can buy a 7-day membership pass. It is one payment at the price shown before you pay, and nothing renews, so there is nothing to cancel. If a pass is refunded in full, the pass and its prize cover end at once: its member features stop, and it no longer makes you eligible for the prize in the competitions it covers. If an upgrade is refunded in full, the pass goes back to the tier below. If a pass or an upgrade is refunded in full, any upgrade bought on top of it ends at the same time, with its prize cover. A partial refund leaves the pass and any upgrade as they are. A pass bought at full price while another is running is not an upgrade. A refund of a pass or an upgrade under it does not end it, or any upgrade bought on top of it. It keeps its tier and its own 7 days. If it is refunded in full, the pass under it comes back with the competitions that pass covered before. Once a competition it covers has started, a pass bought on the web cannot be refunded unless the law requires it. Even so, if an upgrade bought on the web ends because a pass or an upgrade under it was refunded, Bantasy refunds it in full. Refunds for a pass or an upgrade bought in an app are handled by the store you bought it from, under its rules. The Prize rules set out which competitions a pass covers and how its prize cover works.

Bantasy Bucks top-ups

Bantasy Bucks (BB) are the in-app currency of Bantasy, with no cash value. They are non-redeemable, non-transferable, and can't be withdrawn or converted to cash (see the Bantasy Bucks page).
Buying a top-up is optional and purely for convenience; you can earn Bantasy Bucks for free. Once a top-up is credited to your account it is generally non-refundable, because it's delivered immediately, except where the law requires otherwise.
Bantasy Bucks earned for free (welcome bonus, daily check-ins) expire 90 days after they're granted, on a rolling basis; Bucks that are purchased or included with a subscription do not expire.

Billing problems

If you were charged in error, charged twice, or think something's wrong with a payment, email admin@bantasy.co and we'll sort it out. Genuine duplicate or erroneous charges are refunded.

Your consumer rights

Nothing in this policy excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or other applicable law, which apply in addition to this policy.

Contact

Bantasy is operated by Bantasy Pty Ltd (ABN 84 698 879 677), Australia. Questions about billing, cancellation or refunds: admin@bantasy.co.

This policy is governed by the laws of Australia. Last updated October 16, 2026.